PaperPalace has an extensive knowledge base that includes product manuals, policies, and FAQs. However, customers often found it difficult to find the information they needed. PaperPalace turned to Deskhero for a solution.
Deskhero's AI uses OpenAI embeddings to analyze the knowledge base and generate articles from Word, PowerPoint, and PDF files. This feature has made the knowledge base more comprehensive and user-friendly.
The AI also enhances the search results on the knowledge base. When a customer searches for a query, the AI finds the most relevant content and provides it to the customer, improving the self-service experience.
Furthermore, PaperPalace uses Deskhero's REST API to integrate the platform with their website. This integration allows customers to access the knowledge base directly from the website, making it more convenient for them.
Overall, Deskhero's AI capabilities have significantly improved PaperPalace's knowledge base, making it easier for customers to find the information they need and enhancing the self-service experience.
How does Deskhero's AI optimize the knowledge base?
Deskhero's AI uses OpenAI embeddings to analyze the knowledge base and generate articles from Word, PowerPoint, and PDF files. It also enhances the search results, making it easier for customers to find the information they need.
Can the knowledge base be accessed from the company's website?
Yes, Deskhero's REST API allows you to integrate the platform with your website, enabling customers to access the knowledge base directly from the website.
Has Deskhero improved the self-service experience?
Yes, Deskhero's AI capabilities have significantly improved the self-service experience by making it easier for customers to find the information they need in the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of paper tablecloths and napkins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
