Cymbal Creations had a vast amount of information in various formats - Word documents, PowerPoint presentations, PDF files, and web pages. They needed a way to consolidate this information and make it easily accessible to their customer support team.
Deskhero's AI capabilities allowed Cymbal Creations to generate knowledge base articles from these various sources. The AI used OpenAI Embeddings to find relevant content and create comprehensive and informative articles.
These articles were then used to provide quick and accurate responses to customer queries. The AI suggested replies based on the knowledge base articles, reducing the time taken to respond to customers.
Deskhero's comprehensive search bar made it easy for the customer support team to find relevant information. This improved the quality of their responses and increased customer satisfaction.
Additionally, Deskhero's REST API allowed Cymbal Creations to integrate the platform with their existing systems, ensuring a smooth transition.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like Word documents, PowerPoint presentations, PDF files, and web pages. It then generates comprehensive and informative knowledge base articles.
How does the AI improve response quality?
The AI suggests replies based on the knowledge base articles, ensuring that the responses are accurate and informative.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of percussion instruments (e.g. drums, cymbals) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
