DrumCraft's customer service team was overwhelmed with the increasing volume of customer queries and complaints. They needed a solution that could help them manage tickets efficiently and provide quick and accurate responses to customers.
Deskhero's AI capabilities allowed DrumCraft to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helped them find relevant content quickly and efficiently.
Using Deskhero, DrumCraft was able to automate ticket management and response generation. The AI suggested replies based on the embeddings, significantly reducing the time taken to respond to customer queries.
The comprehensive search bar powered by AI made it easy for the customer service team to find relevant information from the knowledge base, previous tickets, and other resources. This improved the quality of their responses and increased customer satisfaction.
Furthermore, Deskhero's REST API allowed DrumCraft to integrate the platform with their existing systems, making the transition seamless and efficient.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time taken to draft responses.
How does the comprehensive search bar work?
The search bar uses AI to find relevant information from the knowledge base, previous tickets, and other resources. It provides quick and accurate results, improving the efficiency of the customer service team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of percussion instruments (e.g. drums, cymbals) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
