Percussion Producers' customer support team was struggling to manage the increasing volume of tickets. They needed a solution that could help them handle tickets efficiently and provide timely responses to customers.
Deskhero's AI capabilities allowed Percussion Producers to automate ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, significantly reducing the time taken to respond to customers.
The AI also enhanced the search results, making it easy for the customer support team to find relevant information. This improved the quality of their responses and increased customer satisfaction.
Deskhero's kanban board provided a visual overview of the tickets, helping the team prioritize tasks and manage their workload effectively.
Furthermore, Deskhero's REST API allowed Percussion Producers to integrate the platform with their existing systems, ensuring a smooth transition.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to suggest replies based on previous tickets, knowledge base articles, and other resources. This automates ticket management and reduces the time taken to respond to customers.
How does the kanban board help in managing tickets?
The kanban board provides a visual overview of the tickets, helping the team prioritize tasks and manage their workload effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of percussion instruments (e.g. drums, cymbals) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
