AthleTech uses Deskhero's AI capabilities to manage and respond to customer inquiries more efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI system can suggest relevant replies to customer queries, significantly reducing response time.
The AI system also enhances the search results on AthleTech's helpdesk platform. When a customer searches for a query, the AI system uses the embeddings to find the most relevant content, providing the customer with accurate and helpful information instantly.
Deskhero's AI capabilities also help AthleTech to manage their tickets more effectively. The AI system can categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly.
Furthermore, AthleTech uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature allows AthleTech to keep their knowledge base updated with the latest information without manual intervention.
Overall, Deskhero's advanced AI capabilities have enabled AthleTech to provide superior customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI system improve response time?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries, significantly reducing the time it takes to respond to customers.
How does Deskhero's AI system enhance search results?
When a customer searches for a query, Deskhero's AI system uses the embeddings to find the most relevant content, providing the customer with accurate and helpful information instantly.
How does Deskhero's AI system help manage tickets?
Deskhero's AI system can categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly.
* This article provides an example of how a fictive company in the Manufacture of Performance Apparel (Athletic Wear) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
