Sportswear Solutions uses Deskhero's AI capabilities to automate their helpdesk services. The AI system can generate suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, reducing the workload of the support team and improving response time.
The AI system also improves the search functionality on Sportswear Solutions' helpdesk platform. It uses the embeddings to find the most relevant content when a customer searches for a query, providing accurate and useful information instantly.
Sportswear Solutions also uses Deskhero's AI capabilities to manage their tickets more effectively. The AI system can categorize and prioritize tickets based on their content, ensuring that critical issues are addressed immediately.
Additionally, Sportswear Solutions leverages Deskhero's AI capabilities to generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. This feature allows them to keep their knowledge base updated with the latest information without any manual effort.
Overall, Deskhero's advanced AI capabilities have helped Sportswear Solutions to streamline their helpdesk services, increasing productivity and enhancing customer experience.
How does Deskhero's AI system automate helpdesk services?
Deskhero's AI system can generate suggested replies to customer queries by leveraging OpenAI Embeddings from various sources, reducing the workload of the support team and improving response time.
How does Deskhero's AI system improve search functionality?
Deskhero's AI system uses the embeddings to find the most relevant content when a customer searches for a query, providing accurate and useful information instantly.
How does Deskhero's AI system help manage tickets?
Deskhero's AI system can categorize and prioritize tickets based on their content, ensuring that critical issues are addressed immediately.
* This article provides an example of how a fictive company in the Manufacture of Performance Apparel (Athletic Wear) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
