SegwaySupreme has a vast amount of information spread across various formats such as Word documents, PowerPoint presentations, PDF files, and their company website. Deskhero's AI capabilities enable the company to generate knowledge base articles from these sources, creating a centralized repository of information.
The AI can also leverage OpenAI Embeddings from these sources to find relevant content, enhancing the knowledge base's comprehensiveness and usability.
Deskhero's AI doesn't stop at generating the knowledge base. It also enhances the platform's search functionality, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex technical queries that require in-depth knowledge of the products.
Moreover, the AI can suggest replies based on the knowledge base and previous tickets, further speeding up the resolution process and improving customer satisfaction.
With Deskhero's advanced AI capabilities, SegwaySupreme has been able to create a comprehensive knowledge base and enhance their customer support process, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI help generate the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. It can also leverage OpenAI Embeddings from these sources to find relevant content.
How does Deskhero enhance search functionality?
Deskhero's AI enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex technical queries.
Does Deskhero's AI improve customer satisfaction?
Yes, by suggesting replies based on the knowledge base and previous tickets, Deskhero's AI speeds up the resolution process, leading to improved customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture Personal Mobility Devices (e.g., Segways) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
