SegwayGenius receives hundreds of customer queries daily, ranging from technical issues to general inquiries about their products. Using Deskhero's advanced AI capabilities, the company can quickly generate suggested replies based on previous tickets and knowledge base articles, significantly reducing response times.
The AI also enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex technical issues that require detailed knowledge of the product.
Deskhero's AI capabilities are not limited to customer support. The platform also helps SegwayGenius manage their extensive knowledge base. The AI can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This saves the team considerable time and effort in maintaining the knowledge base.
Furthermore, the AI can leverage OpenAI Embeddings from uploaded files like policies, manuals, and presentations to find relevant content. This feature is invaluable in training new staff and keeping the team updated on the latest product developments.
Overall, Deskhero's advanced AI capabilities have transformed SegwayGenius's customer support and knowledge management processes, making them more efficient and effective.
How does Deskhero's AI enhance the customer support process?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, reducing response times. It also enhances search results, making it easier for the support team to find relevant information.
How does Deskhero help manage the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. It can also use OpenAI Embeddings from uploaded files to find relevant content.
Can Deskhero's AI be used for staff training?
Yes, Deskhero's AI can leverage OpenAI Embeddings from uploaded files like policies, manuals, and presentations to find relevant content, which can be used in staff training.
* This article provides an example of how a fictive company in the Manufacture Personal Mobility Devices (e.g., Segways) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
