MobilityMaster's customer support team deals with a high volume of tickets daily. With Deskhero's AI, the company can automatically categorize and prioritize these tickets, ensuring that critical issues are addressed promptly.
The AI also suggests replies based on previous tickets, speeding up the resolution process. This not only improves customer satisfaction but also reduces the workload on the support team.
Deskhero's AI capabilities extend to managing user groups as well. The platform can automatically group users based on their queries, making it easier for the support team to handle similar issues collectively.
Moreover, the AI can leverage OpenAI Embeddings from the company's knowledge base and uploaded files to enhance search results within each user group. This allows the team to quickly find relevant information and resolve issues more efficiently.
By harnessing the power of AI, MobilityMaster has been able to significantly improve their ticket management process and user group handling, leading to higher customer satisfaction and improved operational efficiency.
How does Deskhero's AI improve ticket management?
Deskhero's AI can automatically categorize and prioritize tickets, ensuring that critical issues are addressed promptly. It also suggests replies based on previous tickets, speeding up the resolution process.
How does Deskhero handle user groups?
Deskhero can automatically group users based on their queries, making it easier to handle similar issues collectively. The AI enhances search results within each user group, allowing the team to quickly find relevant information.
Has Deskhero improved MobilityMaster's operational efficiency?
Yes, by using Deskhero's AI capabilities, MobilityMaster has been able to improve their ticket management process and user group handling, leading to higher customer satisfaction and improved operational efficiency.
* This article provides an example of how a fictive company in the Manufacture Personal Mobility Devices (e.g., Segways) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
