PrintPro Inc. receives a large volume of customer queries every day. Using Deskhero's ticket management system, they can effectively handle these queries. The platform's AI capabilities help them to generate suggested replies based on previous tickets and knowledge base articles, improving the speed and quality of their responses.
The company uses the custom fields and structured data lists in Deskhero to organize their customer data. The AI's ability to analyze patterns in this data helps them to identify common issues and develop proactive solutions.
PrintPro Inc. also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this data to enhance search results, making it easier for the support team to find relevant information quickly.
By customizing their email domain with Deskhero, PrintPro Inc. presents a professional image to their customers. The AI capabilities of the platform ensure that all emails are sorted and prioritized correctly, facilitating efficient communication.
Lastly, PrintPro Inc. uses the REST API provided by Deskhero to integrate the platform with their existing systems. This integration, along with the AI's ability to analyze data from various sources, allows them to provide a comprehensive and efficient support service.
How does Deskhero's AI improve the speed and quality of responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also enhances the quality of support by providing accurate and relevant responses.
How does the website scraping feature enhance search results?
Deskhero's website scraping feature automatically extracts the latest information from your website and adds it to the knowledge base. The AI uses this data to enhance search results, making it easier to find relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration, combined with the AI's ability to analyze data from various sources, enables you to provide a comprehensive and efficient support service.
* This article provides an example of how a fictive company in the Manufacture of photocopying and duplicating equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
