CopyCraft Ltd. receives numerous customer queries daily regarding their products. With Deskhero, they can efficiently manage these tickets using the kanban board and user groups. The AI capabilities of Deskhero help them to generate suggested replies based on previous tickets and knowledge base articles, reducing the time taken to respond to customers.
The custom fields and structured data lists in Deskhero allow CopyCraft Ltd. to organize their customer data effectively. This, coupled with the AI's ability to analyze patterns in the data, helps them to identify common issues faced by customers and develop solutions proactively.
CopyCraft Ltd. also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this scraped data to enhance search results, making it easier for the support team to find relevant information.
The company has also customized their email domain using Deskhero, providing a more professional image to their customers. The AI capabilities of the platform ensure that all emails are sorted and prioritized correctly, ensuring efficient communication.
Finally, CopyCraft Ltd. leverages the REST API provided by Deskhero to integrate the platform with their existing systems. This seamless integration, combined with the AI's ability to analyze data from various sources, allows them to provide a comprehensive and efficient support service.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time taken to respond to customers and enhances the quality of support.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and adds it to the knowledge base. The AI uses this data to enhance search results, making it easier to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration, combined with the AI's ability to analyze data from various sources, enables you to provide a comprehensive and efficient support service.
* This article provides an example of how a fictive company in the Manufacture of photocopying and duplicating equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
