ImageChem Industries has a wide range of products and a global customer base, resulting in diverse and complex customer queries. The company uses Deskhero's AI capabilities to manage these queries more effectively and efficiently.
Using OpenAI Embeddings from previous tickets, the AI suggests relevant responses to customer queries. This reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries and provide quicker responses.
ImageChem Industries also uses Deskhero's knowledge base feature extensively. They upload product manuals, safety guidelines, and other relevant documents. The AI analyzes these documents and generates knowledge base articles, providing customers with comprehensive self-service options and reducing the load on the customer support team.
The company also leverages Deskhero's website scraping feature. The AI scrapes data from their website, including product pages and FAQ sections, and uses this information to improve the suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have enabled ImageChem Industries to provide a superior customer experience, with quicker responses, comprehensive self-service options, and more accurate information.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries. This reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries and provide quicker responses.
How does Deskhero's AI enhance the self-service options for customers?
Deskhero's AI can analyze uploaded files like product manuals, safety guidelines, and other relevant documents to generate knowledge base articles. This provides customers with comprehensive self-service options, reducing the load on the customer support team.
How does Deskhero's AI use website scraping to improve the customer experience?
Deskhero's AI scrapes data from your website, including product pages and FAQ sections. This information is used to improve the suggested replies and enhance search results, providing customers with more accurate information and a superior customer experience.
* This article provides an example of how a fictive company in the Manufacture of Photographic Chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
