FotoChem Corp deals with a high volume of customer queries on a daily basis. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets to suggest relevant responses, significantly reducing the time spent by customer service representatives on each ticket.
The company also makes extensive use of Deskhero's knowledge base feature. They upload product manuals, safety guidelines, and other relevant documents. The AI analyzes these documents and generates knowledge base articles, providing customers with a wealth of self-service options and reducing the load on the customer support team.
FotoChem Corp also leverages Deskhero's website scraping feature. The AI scrapes data from their website, including product pages and FAQ sections, and uses this information to improve the suggested replies and search results.
By using custom fields, FotoChem Corp categorizes tickets based on the product line, issue type, and urgency level. This allows the AI to prioritize and route tickets more efficiently, ensuring faster resolution times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled FotoChem Corp to improve the efficiency of their customer support services, reduce response times, and enhance the quality of their support.
How does Deskhero's AI improve the efficiency of customer support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries. This reduces the time spent by customer service representatives on each ticket, improving the efficiency of the customer support services.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI can analyze uploaded files like product manuals, safety guidelines, and other relevant documents to generate knowledge base articles. This provides customers with a wealth of self-service options, reducing the load on the customer support team.
How does Deskhero's AI use website scraping to enhance customer support?
Deskhero's AI scrapes data from your website, including product pages and FAQ sections. This information is used to improve the suggested replies and enhance search results, providing a more comprehensive and accurate customer support experience.
* This article provides an example of how a fictive company in the Manufacture of Photographic Chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
