PhotoChem Solutions receives a high volume of customer queries related to product usage, safety measures, and troubleshooting. The company uses Deskhero's AI capabilities to manage these tickets effectively. Leveraging OpenAI Embeddings from previous tickets, the system suggests relevant responses, reducing the time spent by customer service representatives on each ticket.
The company also utilizes Deskhero's knowledge base feature, where they upload manuals, safety guidelines, and product specifications. The advanced AI capabilities of Deskhero analyze these documents and generate relevant articles for the knowledge base. This not only enhances the self-service options for customers but also provides quick reference points for the customer support team.
Deskhero's website scraping feature is another tool that PhotoChem Solutions uses to its advantage. The AI scrapes data from their website, including product pages and FAQ sections, and uses this information to improve the suggested replies and search results.
PhotoChem Solutions also uses custom fields to categorize tickets based on the product line, issue type, and urgency level. This allows the AI to prioritize and route tickets more efficiently, ensuring faster resolution times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled PhotoChem Solutions to streamline their customer support process, reduce response times, and improve the quality of their support services.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can analyze uploaded files like manuals, safety guidelines, and product specifications to generate relevant articles for the knowledge base. This enhances the self-service options for customers and provides quick reference points for the customer support team.
How does Deskhero's AI use website scraping to improve customer support?
Deskhero's AI scrapes data from your website, including product pages and FAQ sections. This information is used to improve the suggested replies and enhance search results, providing a more comprehensive and accurate customer support experience.
* This article provides an example of how a fictive company in the Manufacture of Photographic Chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
