PlantPro Tech's customer support team often grappled with finding relevant information quickly to address customer queries. The vast amount of data in different formats - word documents, powerpoint presentations, PDF files, and website content - made it challenging to locate the right information promptly.
Deskhero's advanced AI capabilities have transformed this process. The platform uses OpenAI Embeddings to find relevant content from various sources and formats. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to address customer queries.
Deskhero's comprehensive search bar further simplifies the process by providing quick access to the required information. This feature, powered by AI, enhances search results, making it easier for the support team to find the necessary data.
PlantPro Tech also leverages Deskhero's website scraping feature to keep their knowledge base updated. This ensures that the support team always has the most recent information at their fingertips.
By implementing Deskhero, PlantPro Tech has significantly improved the efficiency of their customer support services, leading to happier customers and a more productive support team.
How does Deskhero help in finding relevant information quickly?
Deskhero uses OpenAI Embeddings to find relevant content from various sources and formats. The comprehensive search bar, powered by AI, further enhances search results.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to update the knowledge base with the latest information from the company's website.
How has Deskhero improved customer support at PlantPro Tech?
By improving the efficiency of finding relevant information and generating suggested replies, Deskhero has helped PlantPro Tech address customer queries faster, leading to improved customer support.
* This article provides an example of how a fictive company in the Manufacture of planting and fertilizing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
