FertileField Machines' customer support team was constantly inundated with a high volume of customer queries. The manual process of managing tickets and finding relevant information to address these queries was time-consuming and inefficient.
Implementing Deskhero has revolutionized their customer support services. The platform's advanced AI capabilities automate ticket management by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI-powered comprehensive search bar has also improved the efficiency of finding relevant content. This feature is particularly useful when dealing with complex technical queries that require specific knowledge of the machinery.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has the most recent and accurate information.
Overall, Deskhero has significantly improved the efficiency of FertileField Machines' customer support services, leading to increased customer satisfaction and a more productive support team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation significantly improves the efficiency of ticket management.
How does Deskhero ensure the support team has access to the most recent information?
Deskhero uses a website scraping feature to keep the knowledge base updated with the latest information from the company's website.
How has Deskhero improved customer satisfaction at FertileField Machines?
By improving the efficiency of the customer support services, Deskhero has helped FertileField Machines respond to customer queries faster, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of planting and fertilizing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
