GreenGrow Machinery receives numerous customer queries daily regarding machine operation, maintenance, and troubleshooting. Before implementing Deskhero, their support team was overwhelmed with the volume of tickets, leading to delayed responses and dissatisfied customers.
With Deskhero, GreenGrow has been able to automate ticket management using AI. The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance search results, making it easier for the support team to find relevant content quickly. This feature is particularly useful when dealing with complex technical queries that require in-depth knowledge of the machinery.
Additionally, GreenGrow uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has access to the most recent and accurate information.
Overall, the implementation of Deskhero has significantly improved the efficiency of GreenGrow's customer support services, leading to increased customer satisfaction.
How does Deskhero's AI capabilities improve ticket response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation drastically reduces the time taken to respond to customer queries.
How does Deskhero ensure the support team has access to the most recent information?
Deskhero uses a website scraping feature to keep the knowledge base updated with the latest information from the company's website.
How has Deskhero improved customer satisfaction at GreenGrow?
By improving the efficiency of the customer support services, Deskhero has helped GreenGrow respond to customer queries faster, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of planting and fertilizing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
