FasciaFab uses Deskhero to handle their customer support tickets. The AI capabilities of Deskhero enable the company to efficiently sort, categorize, and prioritize incoming tickets, ensuring that all customer queries are addressed in a timely manner.
The AI also assists in generating suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations. This feature significantly reduces the time spent by support agents on crafting responses, leading to improved efficiency.
FasciaFab also utilizes Deskhero's comprehensive search bar, which is powered by AI. The search bar uses OpenAI Embeddings to find relevant content, making it easier for support agents to find the information they need to resolve customer queries.
Additionally, FasciaFab uses Deskhero's REST API to integrate the platform with their existing ERP system, further enhancing the efficiency of their customer support operations.
By leveraging Deskhero's AI capabilities, FasciaFab has been able to significantly improve their customer support service, leading to higher customer satisfaction rates.
How does the AI assist in managing customer support tickets?
The AI helps in sorting, categorizing, and prioritizing incoming tickets. It also suggests replies based on previous tickets, knowledge base articles, and other relevant content.
How does the comprehensive search bar work?
The search bar uses OpenAI Embeddings to find relevant content from various sources, making it easier for support agents to find the information they need.
Can Deskhero be integrated with an ERP system?
Yes, Deskhero provides a REST API that allows for seamless integration with an ERP system.
* This article provides an example of how a fictive company in the Manufacture of plastic fascias, soffits, and cladding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
