PlastiPro uses Deskhero to manage their customer support tickets. With the help of Deskhero's AI capabilities, the company can quickly sort, categorize, and prioritize incoming tickets, ensuring that urgent matters are addressed promptly.
The AI also assists in generating suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature significantly reduces the time spent by support agents on crafting responses, thereby improving efficiency.
PlastiPro also utilizes Deskhero's comprehensive search bar powered by AI. The search bar uses OpenAI Embeddings to find relevant content, making it easier for support agents to find the information they need to resolve customer queries.
Moreover, the company uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
Through these AI-powered features, PlastiPro has been able to significantly improve their customer support service, leading to higher customer satisfaction rates.
How does the AI help in managing customer support tickets?
The AI helps in sorting, categorizing, and prioritizing incoming tickets. It also suggests replies based on previous tickets, knowledge base articles, and other relevant content.
How does the comprehensive search bar work?
The search bar uses OpenAI Embeddings to find relevant content from various sources, making it easier for support agents to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of plastic fascias, soffits, and cladding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
