PolyClad Solutions uses Deskhero to manage their extensive knowledge base. The AI capabilities of Deskhero allow the company to automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from their website.
The AI also enhances the search results within the knowledge base by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature makes it easier for both support agents and customers to find relevant information.
Furthermore, PolyClad Solutions uses the AI-powered ticket management system of Deskhero to efficiently handle customer queries. The AI suggests replies based on the knowledge base and previous tickets, reducing the time spent by support agents on responding to tickets.
The company also uses Deskhero's REST API to integrate the platform with their existing CRM system, ensuring a seamless flow of information between the two systems.
By leveraging Deskhero's AI capabilities, PolyClad Solutions has been able to improve the efficiency of their customer support and enhance their customer satisfaction rates.
How does the AI help in managing the knowledge base?
The AI can automatically generate articles from Word, PowerPoint, PDF files, and scraped website data. It also enhances the search results within the knowledge base using OpenAI Embeddings.
How does the AI-powered ticket management system work?
The AI suggests replies based on the knowledge base and previous tickets, making it easier for support agents to respond to customer queries.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero provides a REST API that allows for seamless integration with a CRM system.
* This article provides an example of how a fictive company in the Manufacture of plastic fascias, soffits, and cladding industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
