PolyDrum Co. uses Deskhero's AI capabilities to manage their large volume of customer support tickets. The AI analyses previous tickets and knowledge base articles to suggest replies, significantly reducing response times and improving customer satisfaction.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to handle urgent issues promptly and effectively.
Deskhero's comprehensive search bar, powered by OpenAI embeddings, enables PolyDrum Co.'s support team to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This feature has drastically reduced the time spent on searching for information.
PolyDrum Co. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and increased the productivity of their support team.
Finally, PolyDrum Co. uses Deskhero's kanban board for visualizing the status of their tickets. This feature, combined with the AI's ability to predict ticket resolution times, helps the company to manage their resources effectively.
How does Deskhero's AI improve the efficiency of PolyDrum Co.'s customer support?
Deskhero's AI analyses previous tickets and knowledge base articles to suggest replies, reducing response times. It also enhances the search function, making it easier for the support team to find relevant information.
How does PolyDrum Co. use Deskhero's custom fields and structured data lists?
PolyDrum Co. uses these features to categorize and prioritize tickets, allowing them to handle urgent issues promptly and effectively.
How does Deskhero's REST API benefit PolyDrum Co.?
The REST API allows PolyDrum Co. to integrate Deskhero with their existing systems, improving their workflow and increasing the productivity of their support team.
* This article provides an example of how a fictive company in the Manufacture of plastic or fiber drums and barrels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
