FiberBarrel Inc. uses Deskhero's AI to manage their customer support tickets. The AI uses embeddings from previous tickets and knowledge base articles to suggest replies, greatly reducing the time taken to respond to customer queries.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate team members. This ensures that tickets are handled by the most qualified individuals, improving the quality of their customer service.
Deskhero's comprehensive search bar, powered by OpenAI embeddings, allows FiberBarrel Inc.'s support team to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This has significantly reduced the time spent on searching for information.
FiberBarrel Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has streamlined their workflow and increased the productivity of their support team.
Lastly, FiberBarrel Inc. uses Deskhero's kanban board to visualize the status of their tickets. Combined with the AI's ability to predict ticket resolution times, this feature helps the company to manage their resources effectively.
How does Deskhero's AI improve FiberBarrel Inc.'s customer service efficiency?
Deskhero's AI uses embeddings from previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customer queries. It also enhances the search function, making it easier for the support team to find relevant information.
How does FiberBarrel Inc. use Deskhero's user groups feature?
FiberBarrel Inc. uses this feature to assign tickets to the appropriate team members, ensuring that tickets are handled by the most qualified individuals.
How does Deskhero's REST API benefit FiberBarrel Inc.?
The REST API allows FiberBarrel Inc. to integrate Deskhero with their existing systems, streamlining their workflow and increasing the productivity of their support team.
* This article provides an example of how a fictive company in the Manufacture of plastic or fiber drums and barrels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
