PlastiCan Ltd. uses Deskhero's AI to manage their customer support tickets. The AI uses embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's custom email domains feature to create a professional image and build trust with their customers. This has led to an increase in customer satisfaction and loyalty.
Deskhero's comprehensive search bar, powered by OpenAI embeddings, allows PlastiCan Ltd.'s support team to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This has drastically reduced the time spent on searching for information.
PlastiCan Ltd. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and increased the productivity of their support team.
Finally, PlastiCan Ltd. uses Deskhero's kanban board to visualize the status of their tickets. This feature, combined with the AI's ability to predict ticket resolution times, helps the company to manage their resources effectively.
How does Deskhero's AI improve the efficiency of PlastiCan Ltd.'s helpdesk services?
Deskhero's AI uses embeddings from previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customer queries. It also enhances the search function, making it easier for the support team to find relevant information.
How does PlastiCan Ltd. use Deskhero's custom email domains feature?
PlastiCan Ltd. uses this feature to create a professional image and build trust with their customers, leading to increased customer satisfaction and loyalty.
How does Deskhero's REST API benefit PlastiCan Ltd.?
The REST API allows PlastiCan Ltd. to integrate Deskhero with their existing systems, improving their workflow and increasing the productivity of their support team.
* This article provides an example of how a fictive company in the Manufacture of plastic or fiber drums and barrels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
