PolySheet Solutions has a vast repository of knowledge base articles that are crucial for their customer support. With Deskhero's AI capabilities, these articles can be automatically generated from Word, PowerPoint, PDF files, and even scraped website data. This eliminates the need for manual creation and ensures the knowledge base is always up-to-date.
The AI also helps in organizing the knowledge base. By understanding the content of the articles through OpenAI Embeddings, it can categorize them appropriately. This makes it easier for the support team to find and use the right articles when needed.
Deskhero's AI-enhanced search bar allows the support team to quickly find relevant articles from the knowledge base. By understanding the query, the AI can provide accurate results in seconds, saving valuable time.
Through Deskhero's REST API, PolySheet Solutions can integrate the platform with their existing systems. This allows the AI to leverage all available information for better knowledge base management.
By using Deskhero, PolySheet Solutions has been able to improve their knowledge base management significantly. The AI capabilities of the platform have reduced the time spent on creating and organizing articles, improved the accuracy of search results, and increased the efficiency of the support team.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. It uses OpenAI Embeddings to understand the content of these sources and create relevant articles.
How does the AI organize the knowledge base?
The AI uses OpenAI Embeddings to understand the content of the knowledge base articles. Based on this understanding, it categorizes the articles appropriately, making it easier for the support team to find and use them.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to understand the query and find relevant information from the knowledge base. This provides accurate results in seconds.
* This article provides an example of how a fictive company in the Manufacture of plastic films and sheets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
