PolyFurnish uses Deskhero's user groups feature to categorize its customer support agents based on their expertise. The advanced AI capabilities of Deskhero use OpenAI Embeddings from the user groups to generate personalized suggested replies, improving the quality of the customer support services.
The company also uses Deskhero's custom fields feature to add specific product details to the tickets. The AI uses these custom fields to enhance the search results in the platform's comprehensive search bar, making it easier for the customer support agents to find the information they need.
With Deskhero's knowledge base feature, PolyFurnish maintains a repository of articles generated from Word, PowerPoint, and PDF files. The AI uses these articles to provide more accurate and detailed suggested replies, reducing the time spent on each ticket.
PolyFurnish also uses Deskhero's website scraping feature to keep its knowledge base updated with the latest information from its official website. This ensures that the AI always has the most recent data to work with when generating suggested replies or enhancing search results.
Overall, Deskhero's advanced AI capabilities have enabled PolyFurnish to significantly improve the efficiency and quality of its customer support services.
How does Deskhero's AI use the data from the user groups?
Deskhero's AI uses OpenAI Embeddings from the user groups to generate personalized suggested replies, improving the quality of the customer support services.
What is the purpose of the custom fields feature?
The custom fields feature is used to add specific product details to the tickets. The AI uses these custom fields to enhance the search results, making it easier for the customer support agents to find the information they need.
How does the AI use the articles in the knowledge base?
The AI uses the articles in the knowledge base to provide more accurate and detailed suggested replies, reducing the time spent on each ticket.
* This article provides an example of how a fictive company in the Manufacture of plastic moulded furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
