MouldMaster uses Deskhero's structured data lists and custom email domains to organize its customer support workflow. The advanced AI capabilities of Deskhero use OpenAI Embeddings from these data lists and emails to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
The company also uses Deskhero's knowledge base feature, where they upload articles generated from Word, PowerPoint, and PDF files. The AI uses these articles to enhance the search results in the platform's comprehensive search bar, making it easier for the customer support agents to find the information they need.
With Deskhero's REST API, MouldMaster integrates the platform with its other software systems. This allows the AI to access more data and provide more accurate and personalized suggested replies and search results.
MouldMaster also uses Deskhero's Kanban board to visualize its customer support workflow. The AI uses the data from the Kanban board to identify bottlenecks and suggest improvements, helping the company to continuously optimize its helpdesk services.
Overall, Deskhero's advanced AI capabilities have helped MouldMaster to greatly enhance its helpdesk services efficiency and quality.
How does Deskhero's AI use the data from the structured data lists and custom email domains?
Deskhero's AI uses OpenAI Embeddings from the structured data lists and custom email domains to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
What is the benefit of integrating Deskhero with other software systems using its REST API?
Integrating Deskhero with other software systems allows the AI to access more data and provide more accurate and personalized suggested replies and search results.
How does the AI use the data from the Kanban board?
The AI uses the data from the Kanban board to identify bottlenecks and suggest improvements, helping the company to continuously optimize its helpdesk services.
* This article provides an example of how a fictive company in the Manufacture of plastic moulded furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
