PlastiPro Inc. uses Deskhero's AI capabilities to manage the vast amount of customer queries they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to new tickets, significantly reducing the time support agents spend on each ticket.
The company also uses Deskhero's AI to enhance the search results within the platform. This feature allows support agents to quickly find relevant information from the knowledge base, previous tickets, or uploaded files, enabling them to provide accurate responses in a timely manner.
Deskhero's AI capabilities also help PlastiPro Inc. in maintaining their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, PlastiPro Inc. uses Deskhero's custom fields and user groups features to categorize tickets based on their nature and assign them to the appropriate support teams. This feature, combined with the AI's suggested replies, significantly improves the efficiency of the support process.
Overall, Deskhero's advanced AI capabilities have enabled PlastiPro Inc. to improve their customer support operations, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to new tickets. This helps to significantly reduce the time support agents spend on each ticket.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, or uploaded files. This enables support agents to quickly find the information they need to respond to customer queries.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of plastic plates, rods, tubes and other profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
