PolyMakers Ltd. uses Deskhero's AI capabilities to handle the high volume of customer inquiries they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded documents, and scraped website data to suggest replies to incoming tickets, significantly decreasing the time customer service representatives spend on each ticket.
The company also uses Deskhero's AI to improve the search results within the platform. This feature allows customer service representatives to swiftly locate relevant information from the knowledge base, previous tickets, or uploaded documents, enabling them to provide precise responses promptly.
Deskhero's AI capabilities also assist PolyMakers Ltd. in maintaining their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures that the knowledge base is consistently updated with the most recent information.
Moreover, PolyMakers Ltd. uses Deskhero's custom fields and user groups features to categorize tickets based on their type and assign them to the relevant customer service teams. This feature, combined with the AI's suggested replies, significantly enhances the efficiency of the customer service process.
Overall, Deskhero's advanced AI capabilities have allowed PolyMakers Ltd. to optimize their customer service operations, decrease response times, and boost customer satisfaction.
How does Deskhero's AI suggest replies to tickets at PolyMakers Ltd.?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded documents, and scraped website data to suggest replies to incoming tickets at PolyMakers Ltd. This significantly decreases the time customer service representatives spend on each ticket.
How does Deskhero's AI enhance search results at PolyMakers Ltd.?
Deskhero's AI enhances search results at PolyMakers Ltd. by using OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, or uploaded documents. This enables customer service representatives to swiftly locate the information they need to respond to customer inquiries.
How does Deskhero's AI help in maintaining the knowledge base at PolyMakers Ltd.?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website at PolyMakers Ltd. This ensures that the knowledge base is consistently updated with the most recent information.
* This article provides an example of how a fictive company in the Manufacture of plastic plates, rods, tubes and other profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
