PlasticoPro receives hundreds of customer inquiries daily, ranging from product specifications to order status. Managing these inquiries was a daunting task until they implemented Deskhero. The platform's ticket management system and kanban board have streamlined the process, ensuring no inquiry is overlooked.
With the help of Deskhero's advanced AI capabilities, PlasticoPro has been able to automate responses to common questions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has reduced the response time and increased customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for information, the AI uses the embeddings to find the most relevant content. This has made the knowledge base more useful and user-friendly.
PlasticoPro has also benefited from Deskhero's website scraping feature. The AI can scrape data from the company's website and use it to improve the suggested replies and search results. This has further improved the efficiency of the customer support process.
Overall, Deskhero's advanced AI capabilities have transformed PlasticoPro's customer support process. The platform has not only improved efficiency but also increased customer satisfaction.
How has Deskhero improved PlasticoPro's response time?
Deskhero's AI capabilities generate suggested replies to common questions by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This automation has significantly reduced the response time.
How does Deskhero's AI enhance the search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content, making the knowledge base more useful and user-friendly.
How does Deskhero's website scraping feature benefit PlasticoPro?
Deskhero's AI can scrape data from PlasticoPro's website and use it to improve the suggested replies and search results. This enhances the efficiency of the customer support process.
* This article provides an example of how a fictive company in the Manufacture of plastic plates, sheets, tubes and profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
