PolySheet Solutions handles a large volume of customer inquiries each day, which used to be a challenging task. However, with Deskhero's ticket management system and kanban board, tracking and managing these inquiries has become much easier and more organized.
Deskhero's advanced AI capabilities have allowed PolySheet Solutions to automate responses to frequently asked questions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time and enhancing customer satisfaction.
The AI also improves the search results in the knowledge base. When a customer searches for information, the AI uses the embeddings to find the most relevant content, making the knowledge base more efficient and user-friendly.
PolySheet Solutions also utilizes Deskhero's website scraping feature. The AI scrapes data from the company's website and uses it to improve the suggested replies and search results, further enhancing the efficiency of the customer service process.
Overall, Deskhero's advanced AI capabilities have revolutionized PolySheet Solutions' customer service operations. The platform has not only improved efficiency but also increased customer satisfaction.
How has Deskhero improved PolySheet Solutions' response time?
Deskhero's AI capabilities generate suggested replies to frequently asked questions by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This automation has significantly reduced the response time.
How does Deskhero's AI enhance the search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant content, making the knowledge base more efficient and user-friendly.
How does Deskhero's website scraping feature benefit PolySheet Solutions?
Deskhero's AI can scrape data from PolySheet Solutions' website and use it to improve the suggested replies and search results. This enhances the efficiency of the customer service process.
* This article provides an example of how a fictive company in the Manufacture of plastic plates, sheets, tubes and profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
