PlasticoPack has a large customer base that frequently requires support regarding product specifications, usage instructions, and troubleshooting. To manage this, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in automatically categorizing and prioritizing these tickets based on their content and urgency, significantly reducing the manual effort required.
With Deskhero's AI-powered knowledge base, PlasticoPack is able to generate articles from their existing Word, PowerPoint, and PDF files. This feature allows them to easily create a comprehensive knowledge base without the need for additional resources. The AI also suggests updates to the knowledge base based on new queries and tickets, ensuring it remains up-to-date.
Deskhero's AI capabilities also enhance PlasticoPack's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can find relevant content and suggest replies. This not only speeds up the response time but also ensures the accuracy of the information provided.
PlasticoPack also uses Deskhero's website scraping feature to keep track of any changes in industry standards or regulations. This information is then incorporated into the knowledge base and used to update the customer support team, ensuring they always have the most current information.
Overall, Deskhero's advanced AI capabilities have allowed PlasticoPack to provide efficient and accurate customer support, improving customer satisfaction and reducing the workload of their support team.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses natural language processing to understand the content and urgency of each ticket. It then categorizes and prioritizes them accordingly, allowing for efficient ticket management.
How does Deskhero's AI suggest updates to the knowledge base?
Deskhero's AI analyzes new queries and tickets to identify information gaps in the knowledge base. It then suggests updates to fill these gaps, ensuring the knowledge base remains comprehensive and up-to-date.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically monitors specified websites for changes. When a change is detected, it is incorporated into the knowledge base and the customer support team is notified.
* This article provides an example of how a fictive company in the Manufacture of plastic wraps and packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
