WrapWell receives a high volume of customer queries daily, ranging from product inquiries to technical support. They utilize Deskhero's AI-powered ticket management system to efficiently handle these queries. The AI system categorizes and prioritizes the tickets, enabling the customer support team to focus on resolving issues rather than sorting through tickets.
Deskhero's AI capabilities also assist WrapWell in maintaining an up-to-date knowledge base. The AI system generates articles from existing Word, PowerPoint, and PDF files, creating a comprehensive resource for both customers and the support team. It also suggests updates based on new queries and tickets, ensuring the knowledge base stays relevant.
WrapWell uses Deskhero's advanced search bar, powered by AI, to quickly find relevant content. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results and suggest replies, improving response times and accuracy.
Additionally, WrapWell uses Deskhero's website scraping feature to stay informed about industry trends and regulatory changes. This information is incorporated into the knowledge base and used to train the customer support team, ensuring they are always up-to-date.
By leveraging Deskhero's advanced AI capabilities, WrapWell has been able to improve their customer interaction and support services, leading to increased customer satisfaction and efficiency.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This allows for more accurate and relevant search results, improving the efficiency of the customer support team.
How does Deskhero's AI generate articles for the knowledge base?
Deskhero's AI can generate articles from existing Word, PowerPoint, and PDF files. This allows for the easy creation of a comprehensive knowledge base without the need for additional resources.
How does Deskhero's website scraping feature help WrapWell?
Deskhero's website scraping feature helps WrapWell stay informed about industry trends and regulatory changes. This information is incorporated into the knowledge base and used to train the customer support team, ensuring they are always up-to-date.
* This article provides an example of how a fictive company in the Manufacture of plastic wraps and packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
