PackPro deals with a multitude of customer queries daily. To manage this, they use Deskhero's AI-powered ticket management system. The AI system automatically categorizes and prioritizes tickets based on their content and urgency, reducing the manual effort required and improving response times.
PackPro uses Deskhero's AI capabilities to maintain a comprehensive knowledge base. The AI system generates articles from existing Word, PowerPoint, and PDF files, providing a valuable resource for both customers and the support team. It also suggests updates based on new queries and tickets, ensuring the knowledge base remains relevant.
Deskhero's AI also enhances PackPro's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI system can find relevant content and suggest replies. This not only improves response times but also ensures the accuracy of the information provided.
PackPro uses Deskhero's website scraping feature to monitor changes in industry standards and regulations. This information is incorporated into the knowledge base and used to update the customer support team, ensuring they always have the most current information.
Overall, Deskhero's advanced AI capabilities have enabled PackPro to streamline their customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system uses natural language processing to understand the content and urgency of each ticket. It then categorizes and prioritizes them accordingly, allowing for efficient ticket management.
How does Deskhero's AI suggest updates to the knowledge base?
Deskhero's AI analyzes new queries and tickets to identify information gaps in the knowledge base. It then suggests updates to fill these gaps, ensuring the knowledge base remains comprehensive and up-to-date.
How does Deskhero's website scraping feature benefit PackPro?
Deskhero's website scraping feature allows PackPro to monitor changes in industry standards and regulations. This information is incorporated into the knowledge base and used to update the customer support team, ensuring they always have the most current information.
* This article provides an example of how a fictive company in the Manufacture of plastic wraps and packaging materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
