SkyHigh Platforms receives a high volume of customer queries related to installation, maintenance, and troubleshooting of their products. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly locate information from their vast database of knowledge base articles and user manuals. This has not only improved the efficiency of their customer support team but also enhanced the customer experience by providing accurate information promptly.
SkyHigh Platforms also leverages Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps in ensuring that critical issues are addressed promptly, thereby improving customer satisfaction.
Deskhero's REST API is used by SkyHigh Platforms to integrate their existing CRM and ERP systems with the platform. This provides a unified view of customer interactions, helping the support team to provide personalized support.
With Deskhero, SkyHigh Platforms has been able to improve the efficiency of their customer support operations while enhancing the customer experience.
How does Deskhero's AI system help in managing customer queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times.
How does Deskhero improve the efficiency of the customer support team?
Deskhero's AI-powered comprehensive search bar allows the customer support team to quickly locate information from the vast database of knowledge base articles and user manuals. Also, the platform's custom fields and structured data lists help in categorizing and prioritizing customer queries, ensuring that critical issues are addressed promptly.
Can Deskhero be integrated with existing CRM and ERP systems?
Yes, Deskhero's REST API allows for seamless integration with existing CRM and ERP systems, providing a unified view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of Platforms & Gantries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
