GantryGenius receives numerous technical queries from customers across the globe. To manage these queries effectively, the company uses Deskhero's AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This is then sent through OpenAIs ChatGPT to generate suggested replies, improving the speed and accuracy of responses.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find information from their extensive database of technical manuals and product guides. This has improved the productivity of their helpdesk team and enhanced the customer experience by providing accurate information swiftly.
GantryGenius utilizes Deskhero's custom fields and structured data lists to classify and prioritize customer queries. This ensures that urgent issues are addressed immediately, thereby improving customer satisfaction.
Deskhero's REST API is used by GantryGenius to integrate their existing CRM and ERP systems with the platform. This provides a comprehensive view of customer interactions, enabling the helpdesk team to provide personalized support.
With Deskhero, GantryGenius has been able to enhance the efficiency of their helpdesk services while improving the customer experience.
How does Deskhero's AI system assist in managing technical queries?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This is then sent through OpenAIs ChatGPT to generate suggested replies, improving the speed and accuracy of responses.
How does Deskhero improve the productivity of the helpdesk team?
Deskhero's AI-powered comprehensive search bar allows the helpdesk team to quickly find information from the extensive database of technical manuals and product guides. Also, the platform's custom fields and structured data lists help in classifying and prioritizing customer queries, ensuring that urgent issues are addressed immediately.
Can Deskhero be integrated with existing CRM and ERP systems?
Yes, Deskhero's REST API allows for seamless integration with existing CRM and ERP systems, providing a comprehensive view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of Platforms & Gantries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
