AdhesiveMaster Co. was facing challenges in managing their growing customer queries. They turned to Deskhero for a solution. With its structured data lists and ticket management system, Deskhero helped them streamline their customer support process.
Deskhero's advanced AI capabilities were used to generate suggested replies for customer queries. By leveraging OpenAI embeddings from previous tickets and other resources, Deskhero provided relevant content to the support team, reducing their workload and improving response times.
The company utilized Deskhero's custom email domains and user groups features to personalize their customer interactions. This resulted in improved customer relationships and higher satisfaction rates.
AdhesiveMaster Co. also created a knowledge base for their customers using Deskhero. The AI capabilities of Deskhero were used to generate articles from various file types, providing customers with easy access to solutions for common issues.
Through Deskhero's comprehensive search bar and REST API, AdhesiveMaster Co. was able to integrate Deskhero with their existing systems, creating a unified platform for all their customer support needs. The implementation of Deskhero's AI capabilities has significantly improved their operational efficiency and customer service.
How has Deskhero helped AdhesiveMaster Co. manage customer queries?
Deskhero has helped AdhesiveMaster Co. manage customer queries by providing a structured ticket management system and generating suggested replies using AI. This has reduced the workload of the support team and improved response times.
How does AdhesiveMaster Co. use Deskhero to personalize customer interactions?
AdhesiveMaster Co. uses Deskhero's custom email domains and user groups features to personalize their customer interactions. This has resulted in improved customer relationships and higher satisfaction rates.
Can AdhesiveMaster Co.'s customers find solutions to their issues on their own?
Yes, AdhesiveMaster Co. has created a knowledge base using Deskhero. The AI capabilities of Deskhero are used to generate articles from various file types, providing customers with easy access to solutions for common issues.
* This article provides an example of how a fictive company in the Manufacture of Polyvinyl Acetate Glues (PVA) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
