GlueGenius Ltd. was dealing with a large volume of customer queries and complaints. They needed a robust solution to manage these effectively. Deskhero's kanban board and ticket management system provided the perfect solution, enabling them to handle customer issues efficiently.
Using Deskhero's advanced AI capabilities, GlueGenius Ltd. was able to generate suggested replies for customer queries. By utilizing OpenAI embeddings from previous tickets and other resources, Deskhero provided relevant content to the support team, reducing their workload and improving response times.
GlueGenius Ltd. used Deskhero's custom fields and user groups features to better organize their customer data. This resulted in more personalized communication with customers, enhancing their overall experience.
The company also created a self-help portal for customers using Deskhero's knowledge base feature. The AI capabilities of Deskhero were used to generate articles from Word, PowerPoint, and PDF files, providing customers with easy access to solutions for common problems.
With Deskhero's comprehensive search bar and REST API, GlueGenius Ltd. was able to integrate their existing systems with Deskhero, creating a seamless workflow. The advanced AI capabilities of Deskhero have not only improved their customer service but also increased their operational efficiency.
How has Deskhero improved GlueGenius Ltd.'s customer service?
Deskhero has improved GlueGenius Ltd.'s customer service by providing an efficient ticket management system, generating suggested replies using AI, allowing better organization of customer data, and creating a self-help portal for customers.
How does Deskhero use AI to generate suggested replies?
Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for a seamless workflow between different platforms.
* This article provides an example of how a fictive company in the Manufacture of Polyvinyl Acetate Glues (PVA) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
