PolyBond Inc. was struggling with an overwhelming number of customer queries and complaints. They needed a solution that could help them manage these efficiently. Deskhero's ticket management feature came to their rescue, enabling them to categorize, prioritize, and resolve customer issues swiftly.
The company also leveraged Deskhero's advanced AI capabilities to generate suggested replies. By using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to provide relevant content to the customer support team, significantly reducing response time.
Deskhero's custom fields and user groups features allowed PolyBond Inc. to organize their customer data better. This led to more personalized communication with customers, enhancing their overall experience.
Furthermore, the knowledge base feature of Deskhero was used to create a self-help portal for customers. The AI capabilities of Deskhero were used to generate articles from Word, PowerPoint, and PDF files, making it easier for customers to find solutions to common problems.
With Deskhero's comprehensive search bar and REST API, PolyBond Inc. could integrate their existing systems with Deskhero, creating a seamless workflow. The advanced AI capabilities of Deskhero have not only improved their customer service but also increased their operational efficiency.
How has Deskhero improved PolyBond Inc.'s customer service?
Deskhero has improved PolyBond Inc.'s customer service by providing efficient ticket management, generating suggested replies using AI, allowing better organization of customer data, and creating a self-help portal for customers.
How does Deskhero use AI to generate suggested replies?
Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero can be integrated with existing systems using its REST API. This allows for a seamless workflow between different platforms.
* This article provides an example of how a fictive company in the Manufacture of Polyvinyl Acetate Glues (PVA) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
