GaugePro Solutions deals with a high volume of customer queries daily, ranging from simple product inquiries to complex troubleshooting requests. They utilize Deskhero's ticket management system and AI capabilities to handle these queries effectively. The AI analyzes the content of the tickets and suggests replies based on previous similar tickets, knowledge base articles, and uploaded files like manuals and policies. This has significantly reduced the response times and improved the quality of customer support.
The company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their website. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base, ensuring the customer support team always has the most recent and relevant information.
GaugePro Solutions has a vast array of product manuals and policies, which are uploaded to Deskhero. The platform's AI capabilities generate embeddings from these documents, which are used to enhance search results and suggest replies. This has made it easier for the customer support team to find the necessary information quickly and accurately.
By leveraging Deskhero's custom fields and user groups, GaugePro Solutions categorizes their customers and their queries, enabling the customer support team to prioritize and manage queries more effectively. The AI capabilities of Deskhero further enhance this process by suggesting the most relevant user group for a new query based on its content.
Overall, GaugePro Solutions has greatly benefited from Deskhero's advanced AI capabilities. The AI-driven suggested replies and enhanced search results have significantly improved their customer service efficiency and quality, leading to higher customer satisfaction.
How does Deskhero's AI capabilities improve the quality of customer support?
Deskhero's AI capabilities analyze the content of customer queries and suggest replies based on previous similar tickets, knowledge base articles, and uploaded files like manuals and policies. This not only reduces response times but also improves the quality of responses. The AI also suggests the most relevant user group for a new query, further streamlining the process.
How does Deskhero keep the knowledge base updated with the latest product information?
Deskhero uses its website scraping feature to extract the latest product information from the company's website. The AI capabilities of Deskhero analyze this data and update the knowledge base, ensuring the customer support team always has the most recent and relevant information.
How does Deskhero handle a vast array of product manuals and policies?
Product manuals and policies are uploaded to Deskhero. The platform's AI capabilities generate embeddings from these documents, which are used to enhance search results and suggest replies. This makes it easier for the customer support team to find the necessary information quickly and accurately.
* This article provides an example of how a fictive company in the Manufacture of portable test and measurement instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
