Metrology Masters Ltd. receives a wide range of customer queries, from product usage to complex troubleshooting. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI analyzes the content of the tickets and suggests replies based on similar previous tickets, knowledge base articles, and uploaded files like manuals and policies. This has drastically reduced the response times and improved customer satisfaction rates.
The company uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base, ensuring the customer support team always has the latest information.
Metrology Masters Ltd. has numerous product manuals and policies, which are uploaded to Deskhero. The AI capabilities of the platform generate embeddings from these documents, enhancing search results and suggesting replies. This feature has made it easier for the customer support team to find the necessary information quickly.
Using Deskhero's custom fields and user groups, the company categorizes their customers and their queries. This helps the customer support team prioritize and manage queries more effectively. The AI capabilities of Deskhero suggest the most relevant user group for a new query based on its content, further streamlining the process.
Overall, Metrology Masters Ltd. has greatly benefited from Deskhero's advanced AI capabilities. The AI-powered knowledge base and suggested replies have significantly improved their customer support services, resulting in higher customer satisfaction rates.
How does Deskhero's AI capabilities enhance customer support services?
Deskhero's AI capabilities analyze the content of customer queries and suggest replies based on similar previous tickets, knowledge base articles, and uploaded files like manuals and policies. This reduces response times and improves customer satisfaction rates. The AI also suggests the most relevant user group for a new query, further streamlining the process.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to extract the latest information from the company's website. The AI capabilities of Deskhero analyze this data and update the knowledge base, ensuring the customer support team always has the latest information.
How does Deskhero handle numerous product manuals and policies?
Product manuals and policies are uploaded to Deskhero. The platform's AI capabilities generate embeddings from these documents, enhancing search results and suggesting replies. This makes it easier for the customer support team to find the necessary information quickly.
* This article provides an example of how a fictive company in the Manufacture of portable test and measurement instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
