Precision Instruments Inc. receives numerous customer queries daily about their products' usage, troubleshooting, and maintenance. They use Deskhero's ticket management system to handle these queries effectively. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous similar tickets and knowledge base articles. This feature has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly. This ensures that the customer support team always has the most recent and relevant information at their disposal.
Precision Instruments Inc. has a vast range of products, each with its own set of manuals and policies. These documents are uploaded to Deskhero, where the AI capabilities of the platform generate embeddings from them. These embeddings are used to enhance search results and suggest replies, making it easier for the customer support team to find the information they need.
The company also uses Deskhero's custom fields and user groups features to categorize their customers and their queries. This makes it easier for the customer support team to prioritize and handle queries. The AI capabilities of Deskhero further enhance this process by suggesting the most relevant user group for a new query based on its content.
Overall, the advanced AI capabilities of Deskhero have made Precision Instruments Inc.'s customer support more efficient and responsive. The platform has significantly reduced the time taken to respond to customer queries and has ensured that the customer support team always has the most recent and relevant information at their disposal.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze the content of customer queries and suggest replies based on previous similar tickets and knowledge base articles. This reduces the time taken to respond to customer queries. The AI capabilities also enhance search results and suggest the most relevant user group for a new query, making it easier for the customer support team to handle queries.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to extract the latest information from the company's website. The AI capabilities of Deskhero analyze this data and update the knowledge base accordingly.
How does Deskhero handle a large number of manuals and policies?
Manuals and policies are uploaded to Deskhero, where the platform's AI capabilities generate embeddings from them. These embeddings are used to enhance search results and suggest replies, making it easier for the customer support team to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of portable test and measurement instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
