KOH Solutions uses Deskhero's AI capabilities to intelligently categorize and route customer queries to the appropriate support team. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies, which significantly reduces the time taken to resolve customer issues.
The AI-powered knowledge base feature of Deskhero allows KOH Solutions to create comprehensive articles from Word, PowerPoint, PDF files. This feature enables the company to keep its knowledge base updated with the most recent information and provide customers with self-help options, thereby reducing the burden on the customer support team.
Deskhero's advanced search bar, powered by AI, helps KOH Solutions' support team to swiftly locate relevant information from the large volume of data. This not only enhances the productivity of the support team but also improves the quality of customer service.
KOH Solutions also uses Deskhero's REST API to integrate the platform with other business systems. This integration provides a holistic view of the customer data, enabling personalized and efficient customer support.
Overall, Deskhero's advanced AI capabilities have helped KOH Solutions to enhance its customer support efficiency, improve customer satisfaction, and lower operational costs.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies for incoming customer queries. This helps in intelligently categorizing and routing customer queries to the appropriate support team.
How does the AI-powered knowledge base feature benefit KOH Solutions?
Deskhero's AI-powered knowledge base feature allows KOH Solutions to create comprehensive articles from Word, PowerPoint, PDF files. This keeps the knowledge base updated with the most recent information and provides customers with self-help options.
How does Deskhero's advanced search bar enhance the productivity of the support team?
Deskhero's advanced search bar, powered by AI, helps the support team to swiftly locate relevant information from the large volume of data. This enhances the productivity of the support team and improves the quality of customer service.
* This article provides an example of how a fictive company in the Manufacture of potassium hydroxide, potassium carbonate, and potassium chloride industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
