PotassiumTech uses Deskhero's AI capabilities to analyze and classify incoming customer queries. The system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This greatly reduces the response time and ensures consistent, accurate information is provided to the customers.
The AI-powered knowledge base feature of Deskhero allows PotassiumTech to automatically generate articles from Word, PowerPoint, PDF files. This helps in keeping the knowledge base updated with the latest information and provides customers with self-service options, reducing the load on the customer support team.
Deskhero's advanced search bar, powered by AI, enables PotassiumTech's support team to quickly find relevant information from the vast amount of data available. This not only improves the efficiency of the support team but also enhances the quality of support provided to the customers.
PotassiumTech also utilizes Deskhero's REST API to integrate the platform with other business applications. This provides a unified view of the customer data, leading to personalized and effective customer support.
Overall, Deskhero's advanced AI capabilities have enabled PotassiumTech to streamline its customer support process, improve customer satisfaction, and reduce operational costs.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for incoming customer queries. This significantly reduces the time taken to respond to customer queries.
How does the AI-powered knowledge base feature work?
Deskhero's AI-powered knowledge base feature can automatically generate articles from Word, PowerPoint, PDF files. This keeps the knowledge base updated with the latest information and provides customers with self-service options.
How does Deskhero's advanced search bar help in providing customer support?
Deskhero's advanced search bar, powered by AI, enables the support team to quickly find relevant information from the vast amount of data available. This improves the efficiency of the support team and enhances the quality of support provided to the customers.
* This article provides an example of how a fictive company in the Manufacture of potassium hydroxide, potassium carbonate, and potassium chloride industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
