PorcelainPro receives numerous customer queries and complaints every day. The company uses Deskhero's ticket management feature to effectively categorize and prioritize these tickets. Deskhero's AI capabilities analyze the content of each ticket, using OpenAI embeddings from previous tickets and knowledge base articles to suggest the most relevant responses. This greatly reduces the time spent by customer service representatives on each ticket, enhancing their productivity.
The company also utilizes Deskhero's comprehensive search bar, which is powered by AI. The search bar scans through the company's knowledge base articles, uploaded files like policies and manuals, and scraped website data to provide accurate and relevant search results. This feature has made it easier for customer service representatives to find the information they need to resolve customer queries.
PorcelainPro has an extensive knowledge base, which includes articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities analyze these articles and use the information to enhance the suggested replies for customer service representatives. This ensures that the responses provided to customers are accurate and up-to-date.
Deskhero's REST API allows PorcelainPro to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for customer service representatives to access the information they need.
Overall, Deskhero's advanced AI capabilities have enabled PorcelainPro to enhance their customer support efficiency, improve the productivity of their customer service representatives, and improve the customer experience.
How does Deskhero's AI capabilities enhance the productivity of PorcelainPro's customer service representatives?
The AI capabilities analyze the content of each ticket and suggest the most relevant responses. This reduces the time spent by representatives on each ticket. The AI-powered search bar also provides accurate search results, making it easier for representatives to find the information they need.
How does Deskhero ensure that the responses provided to customers are accurate and up-to-date?
Deskhero's AI capabilities analyze the company's knowledge base articles and use the information to enhance the suggested replies for customer service representatives. This ensures that the responses provided to customers are accurate and up-to-date.
How does Deskhero's REST API benefit PorcelainPro?
The REST API allows PorcelainPro to integrate Deskhero with their existing systems. This ensures that all customer data is centralized, making it easier for customer service representatives to access the information they need.
* This article provides an example of how a fictive company in the Manufacture of Pottery & Porcelain Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
