CeramiCraft receives a high volume of customer queries and complaints daily. The company uses Deskhero's ticket management feature to efficiently categorize and prioritize these tickets. The AI capabilities of Deskhero analyze the content of each ticket, using OpenAI embeddings from previous tickets and knowledge base articles to suggest the most relevant responses. This significantly reduces the time spent by customer service representatives on each ticket, improving their productivity.
The company also utilizes Deskhero's comprehensive search bar, which is powered by AI. The search bar scans through the company's knowledge base articles, uploaded files like policies and manuals, and scraped website data to provide accurate and relevant search results. This feature has made it easier for customer service representatives to find the information they need to resolve customer queries.
CeramiCraft has a vast knowledge base, which includes articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities analyze these articles and use the information to enhance the suggested replies for customer service representatives. This ensures that the responses provided to customers are accurate and up-to-date.
Deskhero's REST API allows CeramiCraft to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for customer service representatives to access the information they need.
Overall, Deskhero's advanced AI capabilities have enabled CeramiCraft to streamline their customer support operations, improve the efficiency of their customer service representatives, and enhance the customer experience.
How does Deskhero's AI capabilities improve the efficiency of CeramiCraft's customer service representatives?
The AI capabilities analyze the content of each ticket and suggest the most relevant responses. This reduces the time spent by representatives on each ticket. The AI-powered search bar also provides accurate search results, making it easier for representatives to find the information they need.
How does Deskhero ensure that the responses provided to customers are accurate and up-to-date?
Deskhero's AI capabilities analyze the company's knowledge base articles and use the information to enhance the suggested replies for customer service representatives. This ensures that the responses provided to customers are accurate and up-to-date.
How does Deskhero's REST API benefit CeramiCraft?
The REST API allows CeramiCraft to integrate Deskhero with their existing systems. This ensures that all customer data is centralized, making it easier for customer service representatives to access the information they need.
* This article provides an example of how a fictive company in the Manufacture of Pottery & Porcelain Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
