ColorBond Industries uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI system uses OpenAI Embeddings from previous tickets to suggest potential solutions to new tickets. This has significantly reduced the time taken to resolve customer queries and improved customer satisfaction rates.
The company also leverages Deskhero's AI-powered knowledge base to provide quick and accurate responses to customer queries. The AI system can generate articles from various file formats like word, powerpoint, and pdf, which has made maintaining an extensive knowledge base effortless for the company.
ColorBond Industries uses Deskhero's website scraping feature to stay updated with the latest industry trends and regulations. The AI system scrapes relevant websites and updates the knowledge base, ensuring that the company is always in compliance with industry standards.
Furthermore, the company uses Deskhero's comprehensive search bar, powered by AI, to quickly locate relevant information. Whether it's a past ticket, a knowledge base article, or a piece of scraped website data, the AI can find it swiftly, improving the overall efficiency of the customer service team.
Overall, Deskhero's advanced AI capabilities have allowed ColorBond Industries to enhance their customer service efficiency and effectiveness, leading to higher customer satisfaction rates.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest potential solutions to new tickets. This reduces the time taken to resolve customer queries and improves customer satisfaction rates.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate articles from various file formats like word, powerpoint, and pdf. This makes maintaining an extensive knowledge base effortless for the company.
How does Deskhero's AI assist with staying updated with industry trends and regulations?
Deskhero's AI scrapes relevant websites and updates the knowledge base with the latest industry trends and regulations. This ensures that the company is always in compliance with industry standards.
* This article provides an example of how a fictive company in the Manufacture of powder coating products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
