ShineTech Powders uses Deskhero's AI capabilities to optimize their ticket management system. The AI uses OpenAI Embeddings from previous tickets to suggest responses to new tickets, reducing response times and improving the consistency of support provided to customers.
The company also uses Deskhero's AI to maintain their knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for the company to keep their knowledge base up-to-date and comprehensive.
ShineTech Powders leverages Deskhero's website scraping feature to stay abreast of industry standards and regulations. The AI scrapes relevant websites and updates the company's knowledge base, ensuring the company remains compliant and keeps their customers informed.
The company also uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. Whether it's a past ticket, a knowledge base article, or a piece of scraped website data, the AI can find it quickly, improving the efficiency of the helpdesk team.
Overall, Deskhero's advanced AI capabilities have enabled ShineTech Powders to optimize their helpdesk services and improve the customer experience.
How does Deskhero's AI optimize the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest responses to new tickets, reducing response times and improving the consistency of support provided to customers.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate articles from word, powerpoint, pdf files, making it easier for the company to keep their knowledge base up-to-date and comprehensive.
How does Deskhero's AI assist with staying updated with industry standards and regulations?
Deskhero's AI scrapes relevant websites and updates the company's knowledge base with the latest industry standards and regulations, ensuring the company remains compliant and keeps their customers informed.
* This article provides an example of how a fictive company in the Manufacture of powder coating products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
