PowerGrid Systems receives numerous customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets based on their urgency and topic. This has resulted in more efficient ticket handling and faster response times.
The AI capabilities also assist in generating suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the system provides accurate and relevant responses, reducing the time spent by customer service representatives on each ticket.
PowerGrid Systems also benefits from the AI-enhanced search results. When customers use the search bar, the AI system uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This has significantly improved the self-service experience for customers, reducing the load on the support team.
Deskhero's AI capabilities have also been instrumental in maintaining and updating the company's knowledge base. The system can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of PowerGrid Systems' customer support operations, leading to higher customer satisfaction and reduced operational costs.
How does Deskhero's AI system prioritize tickets?
The AI system categorizes and prioritizes tickets based on their urgency and topic. It uses OpenAI Embeddings from previous tickets and other resources to understand the context and importance of each ticket.
How does the AI system improve the search function?
When a search is made, the AI system uses embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures that customers always find the most relevant and accurate information.
How does the AI system update the knowledge base?
Deskhero's AI system can generate new knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of Power Distribution Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
