ElectroFlow Inc. deals with a high volume of customer queries every day. To manage this effectively, they use Deskhero's AI-powered ticket management system. The system automatically categorizes and prioritizes tickets, allowing the customer service team to focus on resolving issues rather than sorting through tickets.
The AI capabilities also provide suggested replies for customer queries. By using OpenAI Embeddings from previous tickets and other resources, the system generates accurate and relevant responses. This not only improves response times but also ensures consistency in the quality of responses.
ElectroFlow Inc. also utilizes the AI-enhanced search function. When customers use the search bar, the AI system finds the most relevant content from the knowledge base, uploaded files, and scraped website data. This has enhanced the customer self-service experience and reduced the number of tickets generated.
The AI system also helps in maintaining the knowledge base. It can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest product information and solutions.
In conclusion, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of ElectroFlow Inc.'s customer service operations.
How does the AI system improve ticket resolution times?
The AI system categorizes and prioritizes tickets, allowing the customer service team to focus on resolving issues. It also provides suggested replies for customer queries, reducing the time spent on each ticket.
How does the AI system enhance the customer self-service experience?
The AI system enhances the search function, making it easier for customers to find relevant information. This improves the self-service experience and reduces the number of tickets generated.
How does the AI system maintain the knowledge base?
The AI system can generate new knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest product information and solutions.
* This article provides an example of how a fictive company in the Manufacture of Power Distribution Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
