Voltex Manufacturing receives a large number of customer queries every day. To manage these efficiently, they use Deskhero's AI-powered ticket management system. The system automatically categorizes and prioritizes tickets, enabling the customer service team to address the most urgent and important issues first.
The AI capabilities also assist in generating suggested replies for customer queries. By leveraging OpenAI Embeddings from previous tickets and other resources, the system provides accurate and relevant responses, improving the quality of responses and reducing response times.
Voltex Manufacturing also benefits from the AI-enhanced search function. When customers use the search bar, the AI system finds the most relevant content from the knowledge base, uploaded files, and scraped website data. This has improved the customer self-service experience and reduced the workload on the customer service team.
The AI system also helps in maintaining the company's knowledge base. It can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest product information and solutions.
In summary, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of Voltex Manufacturing's customer support operations.
How does the AI system improve ticket management?
The AI system automatically categorizes and prioritizes tickets, enabling the customer service team to address the most urgent and important issues first. This improves the efficiency of ticket management.
How does the AI system improve response quality?
The AI system provides suggested replies for customer queries by leveraging OpenAI Embeddings from previous tickets and other resources. This ensures that the responses are accurate and relevant, improving the quality of responses.
How does the AI system improve the customer self-service experience?
The AI system enhances the search function, making it easier for customers to find relevant information. This improves the customer self-service experience and reduces the workload on the customer service team.
* This article provides an example of how a fictive company in the Manufacture of Power Distribution Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
